BOOKING:
Tips: Always book ahead in advance as much as you can to avoid disappointment. A simple face painting generally takes about 10-12 minutes per person, the more complex a design, the longer it may take. It generally takes about an hour to finish 6-8 faces. Make sure you pre-book enough time for your party to avoid disappointment.
Confirmation of booking is by making a non-refundable £20 booking fee to secure the date/time. This can be paid by credit/debit card or via Paypal, this way you have a payment protection under your bank. You can also pay in full in advance as most people prefer this way as having less to juggle on the day of the event.
Once your booking is confirmed, we will email you the booking confirmation and an invoice for the payment of balance.
Last Minute Booking:
It is possible to make a booking at least 48 hours in advance, however we cannot guarantee availability. For last minute booking, please make sure you provide as much information as possible to avoid any delay in confirmation of the booking.
Payment of Balance:
We accept credit/debit card via Stripe and via Paypal. We prefer this payment method because this way our clients are under customers protection from these payment services. We also accept cash or credit/debit card on the day of the event, but this needs to be communicated in advance.
Booking alterations and cancellations:
If you need to change your booking date/time you can do so by notifying us no later than 7 working days in advance (exclude weekends). If you notify us less that 7 working days, your initial booking fee
will not be returned to you in the event of a cancellation.
If you provide us with more than 14 days notice of any alteration
or cancellation, then we will try to accommodate any requests that you
have, but if you need to cancel then we will return your initial booking
fee to you.
Please note that we can not guarantee to be able to accommodate
alterations to the original booking. If an alteration results in an
increased cost we may require a higher booking fee to be paid. All the
details about any alteration will be confirmed by email.
In any event, if you require something different (e.g. more or
less faces to be painted, or different start / end times) to the
original booking, this must be agreed by us before the event commences.
In the very unlikely event that we cancel your booking (e.g. due
to ill health) we will provide as much notice as possible. We will also
try to provide an alternative face painter to fulfill the booking. If we
are unable to provide an alternative painter, or you choose not to
accept the alternative, we will refund all monies that you have paid to Lil' Cubs Face Painting.
CHARITY EVENTS:
Face painting is very popular and demanding for charity events. We are a patron to several charities but our time and resources is limited and it is impossible for us to do charity events for free. However, we love supporting as many charities possible, so we offer a special rate to charity and fund-raising events. Our first hour is £40 and any additional time is charged at £15 at an hourly rate.
This can usually be paid by sponsors, or alternatively you can charge event-goers at least £5-10 per head. This would cover the costs of hiring a face painter as well as raising extra money for the charity.
WORKING CONDITIONS:
For effective face painting, we would require a bright area either next to a window or have sufficient artificial lighting. The space we work in, has to be big enough for at least two person sitting down (the face painter and the person being painted) and a small table that will allow all the paints and paint brushes being laid out. If you have quite a large number of people at the party, please also consider a space for people to queue up in a safe manner.
Generally a working area of 100x100cm is good for us. If you are booking us for more than a 3 hours event, we would require a 10 minutes break in the middle. If it is a full-day event for longer than 6 hours, we require at least one meal be provided or being compensated and 20 minutes break time for a meal in between.
LARGE PARTY OR EVENT:
If you have a large party, you might want to consider to hire extra face painters to attend your event. Generally, a simple face painting takes about 8-12 minutes depending on complexity in the design, or about 6-8 people within an hour.
Lil' Cubs Face Painting has a second painter available upon request. The booking fees in this case will be double. E.g. First hour booking with two painters is £120, any extra time will be charged at £50 at an hourly rate.
HEALTH & SAFETY:
Lil' Cubs Face Painting will ensure a safe working environment is available upon arrival to the venue. The venue or the client who made the booking, is responsible to provide a safe environment for us to work at. If we feel the space provide to us is inadequate or unsafe, we will always try to work with our client to resolve any issues and to maintain safety for all of our participants.
Lil' Cubs Face Painting is certified in Pediatric First Aid awarded by St John's Ambulance and DBS checked. We are also covered by Public Liability Insurance.
PRIVACY POLICY:
Lil' Cubs Face Painting do not share any information with any third parties. We don't store any payment details, and all of our clients' private information such as contact details are under password protection.
SAFEGUARDING IN CHILDREN:
Safeguarding children from harm and abuse is an essential responsibility for us at Lil' Cubs Face Painting. We are committed to ensuring that any child who comes into contact with our services is properly safeguarded.
Every personnel under this policy must ensure that they play an active role in ensuring that children are properly safeguarded.
Every person under this policy holds responsibility for:
- remaining alert and aware of possible safeguarding risks to children;
- guarding children against harmful environments with appropriate actions (for example, adequate supervision or ensuring safe environments)
- taking positive steps to maintain the safety and wellbeing of children engaging with us as a Company;
- reporting concerns expeditiously and appropriately to parents/authorities, in line with child protection procedures;
- understanding the duty to report specific concerns (and understanding how this interplays with confidentiality);
- challenging any inappropriate or harmful behaviour of any other adult and reporting this accordingly;
- acting appropriately in the presence of children;
- not taking any inappropriate risks;
- no smoking, drinking or taking any form of illicit substances in the presence of children.
Personal/Personnel Safety
- A group of children or young people under sixteen should not be left unattended at any time.
- Avoid being alone with an individual child or young person for a long time. If there is a need to be alone with a child or young person (e.g. first aid or he/she is distressed) make sure that another worker knows where you are and why.
- At no time should a volunteer or worker from any external organisation arrange to meet a young person away from the activity without someone else being there.
- As such meetings should be planned and have the approval of the parent/carer of the child (this must be someone other than the organiser themselves).
Responsibility & Planning
Appropriate background checking shall be undertaken by the event organiser and confirmation with us in connection with an event or activity involving children.
For certain types of events or activities, we may issue an additional code of conduct, policy, or some specific other requirements which is specific to that occasion. Any such additional documentation will be made available to all those concerned (staff members, parents, guardians etc.) in advance. They should be read carefully and adhered to.
Venues
The location for any events or activities which are held by us shall be risk assessed properly in reference to the suitability and safety for children. Fire and safety procedures and precautions shall be made clear to all those involved.
Children Supervision
At a children's party, we will always require at least one extra adult who are a parent/carer whose child is at a party in the same room with us.
For any public event, such as a festival, a child must attends alongside their parent or guardian; parents/guardians/carer should ensure that children are properly supervised. At no situation that we are allowed to be with a child on our own without a third person in attendance.
